Terms and Conditions
Terms of Sale
Our online sales system complies with European Union regulations on distance selling (Directive 2011/83/EU on consumer rights). All orders are managed according to the buyer's location to ensure fast and efficient shipping.
Order Processing and Shipping
Orders are processed within 2 business days. We ship from multiple warehouses in multiple countries, so items are shipped from the location closest to the customer, ensuring optimal delivery times. Shipping times and costs are indicated during the checkout process based on destination.
Payments
We accept payments via PayPal and major credit cards (Visa, MasterCard, AMEX, etc.). Payments are protected by advanced security systems and are processed upon order confirmation.
Delivery
Shipments are made worldwide. Delivery times depend on the departure and destination location, and will be indicated in the cart at the time of ordering. We do not ship to PO boxes.
Right of Withdrawal and Returns
Since our products are made to order (on demand), the standard right of withdrawal is not provided, in accordance with European regulations (art. 16 of Directive 2011/83/EU). We accept returns only in case of defects or non-compliant products. In case of problems, the customer must contact customer service within 14 days of receipt to start the return or replacement procedure.
Warranty
All products are inspected to ensure the highest quality. In case of manufacturing defects, you can request a replacement or refund within 14 days of receipt.
Personal Data Protection
The processing of personal data is in accordance with the General Data Protection Regulation (GDPR - EU Regulation 2016/679). The data provided by the customer will be used exclusively for order management and will not be shared with third parties without consent.
Force Majeure
In the event of force majeure that prevent or delay delivery, the customer will be informed promptly. If the delay exceeds 15 days, the customer may request cancellation of the order and a full refund.